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Connect your favourite tools to your phone system
BaseNet
Connecting BaseNet to your telephony platform is extremely important for improving customer satisfaction and working more efficiently. With our integration tool Bubble, you no longer have to search for customer data manually during phone calls but can use the functionalities that BaseNet's telephony module has to offer you.
Gateway
For this integration, Bubble acts as a gateway. This means that you can disable all of Bubble's pop-up features yourself, because in this configuration, Bubble only ensures that your telephony environment can communicate with BaseNet's telephony module.
Functionalities
The integration method gives you all the functionality that the BaseNet's telephony module has to offer. Think of a callnotification that comes into view with the customer information, which you can also click on to access the calling person's CRM card. During the call, a call registration is automatically added to the contact card. It is advisable to add a note to the call registration in any case, to enrich customer data so that you can find afterwards what the conversation was about.The pop-up will disappear by itself when the call has finished. Even if the Call Registration screen is not opened, the call will be logged in BaseNet, but without a note. It is also possible to add a callback request in BaseNet for a colleague in the call registration by using a task or template. When a call is transferred to a colleague, the customer information moves with it. By default, the pop-up is visible from the moment your softphone, deskphone or other device rings until the call is terminated. Ask BaseNet about the specific features their telephony module has to offer. In addition to the aforementioned gateway feature, Bubble comes with many other functionalities. For example, you can activate multiple CRM integrations under the same user at no extra cost, which can be useful if you use multiple software applications within your company. We have already listed some important features for you:
- All the functionality that the BaseNet's phone module has to offer you
- Dialing out with one click on a phone number in your CRM, browser or other program with the Click & Call feature. All the functionality that the BaseNet's phone module has to offer you
- Easy and secure login based on Single sign-on (Microsoft, Google or Apple account).
Customization
To meet your specific needs, Bubble is equipped with the Automations module. With this module it is possible to add your own If-This-Then-That flows. Think, for example, of running a script or automatically opening the call-note-screen instead of having to click it open.
Technical
Connecting Bubble - and thus the BaseNet Software CRM connector - to your telephony platform is very easy. The procedure is different per telephony platform but one thing they all have in common, you don't have to be a technician to do it.
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Click to dial from CRM
Start an outgoing telephone call with one mouse click from your CRM application or any website.
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Hotkey dial from CRM
Is a phone number not clickable in your CRM? With this function you can still make a call.
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Multi result pop-up
Does a phone number occurs multiple times in your CRM application? Click directly to the next result. Do you need this feature but is it not yet available for your integration? Please contact us.
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Call registration
Call information can be recorded directly in your CRM under the customer card. Do you need this feature but is it not yet available for your integration? Please contact us.
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Call registration (+note)
Call information and call notes can be recorded directly in your CRM under the customer card.
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SearchBar
Search CRM contact information from the 'SearchBar' desktop toolbar. From here you can open the customer card, start a phone call directly, send an email/WhatsApp/Microsoft Teams message or view the call history. Do you need this feature but is it not yet available for your integration? Please contact us.
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Realtime API (company based)
Authentication with CRM application at company level.
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Bubble pop-up
Make use of all the functionalities that Bubble has to offer you
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Application pop-up
The CRM application itself has a built-in telephony module. Bubble acts as a gateway (to connect the telephony module of your CRM application and your telephony system) through which you can disable the pop-up of Bubble itself (and therefore also the functions of Bubble).
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Remote Dialer
A remote dialer is always available on your desktop so that you can start a call quickly and easily.
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Single sign-on
No need to remember multiple passwords, login with your Microsoft, Google or Apple account.
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Click to dial
Start an outgoing telephone call with one mouse click from any website.
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Hotkey dial
Is a phone number not clickable in your CRM? With this function you can still make a call.
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Native Windows applicatie
Bubble is available as a native software application for Windows.
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Native macOS applicatie
Bubble is available as a native software application for macOS
Phone systems
Webex
Axeos
Xelion
VOIPZeker
Tring
Maf
Mitel OIG
Elevate UC
Kwebbl
Voiceworks
Broadsoft
Voys
CC4ALL
Talk REX
VoIPGRID
Univerge Blue Connect
Dialpad
Gamma Communications
Voipplay
Asterisk
Vodafone One Net
Avaya
UCBee
Unify OpenScape Business
Yeastar
RoutIT
Callto365
RingCentral
Enreach UP
KPN EEN
ClearVox Nexxt
3CX
T-Mobile Cloud&Clear
Cisco Call Manager
What does Bubble benefit your organization?
Calculation
Time saved per year
€
Investment Bubble per year
€
Total investment per year
Potential savings per year
€
Disclaimer: This calculation is based on 45 workable weeks (8 hours per day). This calculation does not take into account any one-time investments or any license fees charged by the CRM vendor. No rights can be derived from this calculation.
- Saving time by not having to ask for the customers name
- Answer the phone in a customer-friendly and personal way
- Improve team interaction by immediately seeing which colleague has had contact
- No manual and incorrect entering of customer data
- Instantly see who and why someone is calling
- More time and attention for the customer which leads to better customer satisfaction
- Calling directly from the customer data of your software application
- Connecting multiple software applications within the organization? No problem with Bubble!
- All functionalities this integration has to offer
- When transferring the call to your colleague the customer details are also transferred